Last updated: 18th September 2023
Refund Policy Overview
At Twooing powered by Asphodel Service Private Limited, we value your satisfaction with your purchases. We aim to provide a platform where you can shop with confidence. Our refund policy is designed to facilitate fair and transparent transactions while respecting the refund policies set by individual shops and sellers on our platform.
Refund Process
If you wish to request a refund for a purchase made through Twooing, please follow these general steps:
- Contact the shop or seller: Initiate your refund request by contacting the shop or seller from which you made the purchase. You can find their contact information on the product listing or shop page.
- Review the shop's refund policy: Familiarize yourself with the specific refund policy of the shop. Each shop may have its own conditions, timeframes, and procedures for processing refunds. These policies can typically be found on the shop's page.
- Submit your refund request: Follow the shop's instructions for requesting a refund. They may require you to provide order details and reasons for the refund.
- Shop's response: The shop or seller will review your refund request and respond according to their policy. They may approve, deny, or offer alternative solutions such as exchanges or store credits.
- Follow the shop's instructions: If your refund is approved, the shop will provide instructions on returning the product, if required, and specify how the refund will be processed (e.g., refunded to your original payment method).
Shop's Refund Policies
Since each shop on Twooing may have its own refund policy, it's essential to review and understand the specific terms and conditions set by the shop where you made your purchase. These policies may include:
- Timeframes for refund requests
- Conditions for accepting returns (e.g., unused, in original packaging)
- Requirements for the condition of the product
- Refund methods (e.g., original payment, store credit)
Contact Us
If you have any questions or need assistance with the refund process, please do not hesitate to contact us . We are here to help you navigate the process and ensure a positive shopping experience.