Last updated: 18th September 2023
Shipping & Delivery Overview
At Twooing powered by Asphodel Service Private Limited, we are committed to providing efficient and reliable shipping and delivery services to our customers. This policy outlines our shipping and delivery procedures, including our unique feature of delivering items when customers are 250 meters away from the shop.
Delivery Zones
We currently offer delivery services within specific delivery zones in close proximity to our partner shops. These delivery zones are designed to ensure quick and convenient delivery to our local customers.
Our unique feature: For added convenience, we offer deliveries when customers are within 250 meters of the shop. This means you can place an order and expect it to be delivered as you approach the shop, making it exceptionally convenient for customers on the go.
Delivery Times
Our delivery times may vary depending on your location, the shop's operating hours, and other factors. We strive to provide accurate delivery estimates during the checkout process.
For "on-the-way" deliveries within 5 kilometer of the shop, our goal is to ensure you receive your order promptly as you approach the shop. This feature is designed for customers who prefer immediate access to their purchases.
Delivery Procedures
Our delivery procedures are designed to be straightforward and convenient:
- Place your order: Select the items you wish to purchase from the shop through our app.
- Choose your delivery option: During checkout, you can select the standard delivery option or the "on-the-way" delivery option if you're within 250 meters of the shop.
- Track your delivery: If you've chosen the "on-the-way" delivery option, you can track the status of your order in real-time as you approach the shop.
- Receive your order: Our delivery team will hand over your order to you as you arrive at the shop, ensuring a quick and seamless process.
Contact Us
If you have any questions or need further information about our shipping and delivery services, please do not hesitate to contact us. We are here to assist you and ensure a smooth shopping experience.